This Privacy Policy explains what personal information Chadet Cosmetics collects when you visit chadetcosmetics.com, create an account, place an order or get in touch with us, how we use it, and the choices you have. We only collect what we need to run our shop and look after you. Please read it together with our Terms & Conditions.
1. Who We Are
Chadet Cosmetics (“Chadet”, “we”, “us”) is a cosmetics brand based in Kathmandu, Nepal, and runs this website. You can reach us by email at [email protected] or by phone and WhatsApp on 9802330033.
2. Information We Collect
- Orders and your account: your name, phone number, email address, delivery address and order details (the products you buy, prices, delivery option and payment method). Your first order creates an account, so you can sign in and follow your orders. Your password is stored in a protected (hashed) form, so we can’t see it.
- Messages and newsletter: when you use our contact form, we receive your name, email address, phone number (if you give it) and your message. If you sign up for our newsletter, we keep your email address. If you contact us on WhatsApp, Instagram or Facebook, those platforms’ own privacy policies also apply.
- Product reviews: if you review a product you have received, we keep your review, your rating, the shade you reviewed and the order it relates to. Your review is published with only your first name and the initial of your last name (for example, “Priya S.”). Your email address and order details are never shown.
- Technical information: when you browse the site, we and our service providers automatically collect information such as your IP address, device and browser type, the pages you visit and how you use them, using cookies and similar technologies.
3. Payments
You can pay by Cash on Delivery (in cash when your order arrives), connectIPS or Fonepay. Online payments are processed securely by connectIPS and Fonepay on their own systems: we only receive confirmation of whether the payment succeeded and its transaction reference. We never see or store your bank or wallet login details, PINs, card numbers or other payment credentials.
4. How We Use Your Information
- To process, pack and deliver your orders, and to contact you about them by phone, WhatsApp or email.
- To answer your questions and provide customer service.
- To send emails about your orders and account, such as order confirmations, delivery updates and password resets. After delivery, an order email may invite you to review the products you bought.
- To prevent fraud, spam and misuse, and to keep the website secure.
- To understand how the website is used, so we can fix problems and improve it.
- To send you news and offers by email, only if you have subscribed to our newsletter.
5. Who We Share It With
We do not sell or rent your personal information. We share it only with those who help us run the shop, and only what they need:
- Delivery partners, who receive your name, phone number, delivery address and order details (including the amount to collect for Cash on Delivery) so they can deliver your parcel.
- Payment providers (connectIPS and Fonepay), who process online payments.
- Service providers that host our website, send our emails (Google), protect our forms from spam (Cloudflare Turnstile) and help us understand how the site is used (Microsoft Clarity, which records page interactions such as clicks and scrolling, and Cloudflare, which also keeps the site secure and fast).
- Authorities, when required by law, or to protect our customers, our business or others from fraud or harm.
Some of these providers may store or process information outside Nepal.
6. Cookies
Cookies are small files saved by your browser. We use them to keep items in your cart, keep you signed in, protect the site and our forms from spam and abuse, and measure how the site is used. You can block or delete cookies in your browser settings, but parts of the shop, such as the cart, checkout and signing in, may then stop working properly.
7. How Long We Keep Your Information
- Orders: for as long as we need them for accounting, tax and legal purposes.
- Your account: until you ask us to delete it.
- Reviews: until they are removed, either at your request or by us.
- Messages and newsletter sign-ups: for as long as we need them to help you, or until you unsubscribe.
8. Your Choices
- You can view and update your details at any time in My Account.
- You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it, including your account. We may need to keep order records for accounting and legal reasons.
- You can ask us to remove a review you have written.
- You can unsubscribe from our newsletter at any time by replying to one of our emails or contacting us.
To make a request, contact us using the details below. We may ask you to confirm your identity first, and we will handle your request in line with the applicable laws of Nepal.
9. Security
Our website uses an encrypted (HTTPS) connection, and only the people who need your information to run the shop can access it. No website can be completely secure, so please keep your password private and tell us straight away if you think your account has been misused.
10. Children
Our shop is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
12. Contact Us
Questions about this policy or your information? Contact Chadet Cosmetics, Kathmandu, Nepal:
- Email: [email protected]
- Phone and WhatsApp: 9802330033
Last updated: October 5, 2026